Refund policy

Goods purchased from Herbal Essentials must be returned unused, as new, within 30 days of purchase date, securely packaged.  We recommend using a recorded delivery service, just in case. Please contact for more information on how to return your order, please enclose your name, address, order ID number and reason for return/exchange. We aim to process returns within seven working days of receiving them. If the goods are being returned because they were incorrectly supplied, we’ll refund your postage and packaging costs or offer an exchange to the value of the goods plus postage. 


If you have purchased through one of our stockists, you will need to visit them directly for a return or exchange.